Quality Management
SWR Ltd aims to continually improve the effectiveness of our quality system, ensuring effective action is taken to increase service levels and thus increase customer satisfaction.
The company has:
- identified the processes needed to supply a quality product, by applying the quality management system throughout the company
- determined the sequence, acceptance criteria, and interaction of key processes, ensuring the methods needed to control these processes are effective
- ensured that adequate resources and information are available to support our operations and the monitoring of these processes
- monitored, measured and analysed these processes
- implemented actions necessary to achieve planned results and continual improvement of the system.
This quality system can only be effective with the goodwill and active participation of all Company employees. The Directors themselves therefore rely on all personnel giving their support and commitment to the quality system and request that every member of staff takes care to ensure its success, for the benefit of the customer and the Company alike.